Warranties and Maintenance Contracts
To the best of our knowledge no printer manufacturer has invalidated a warranty or maintenance contract because of the use of remanufactured product, indeed, to do so would violate the Anti-Trust laws in the USA and at least be dubious practice in Malaysia.
To quote Hewlett Packard (and we have no evidence that any other manufacturer would act differently) “The use of non-Hewlett Packard toner cartridges does not effect the warranty or maintenance contract purchased from HP.”
They go to state “However, if an HP Laserjet printer failure or printer damage is found to be directly attributable to the use of any non-HP product, the repair will not be covered under the warranty or HP maintenance contract.”
If any such situation occurred, you would be fully covered by our Warranty and Public Indemnity Insurance.
Printer Damage
In the extremely unlikely event (in seven years, and thousands of cartridges it has never been necessary for us to make a claim ) of a UNIMETRO cartridge causing damage to a laser printer we would reimburse for any damage caused by our defective product in line with the terms and conditions laid down in our Public Indemnity Insurance.
If your machine is under warranty or maintenance contract a claim for damage should first be presented to the manufacturer or maintenance contractor for repair. If the repair is denied in writing, citing the use of a UNIMETRO cartridge as the cause of the damage and the reason for refusal, then upon receipt of the defective cartridge (each UNIMETRO cartridge has a unique serial number that will establish its identity), the letter of denial and any other documentation relating thereto, including a detailed repair receipt and a list of repaired or replaced parts we will process the claim.
If your machine is not under warranty or covered by a maintenance contract, then if a recognized servicing company will cite the use of a UNIMETRO cartridge as the cause of the damage we would proceed as above. Please note that should the cartridge not be at fault you will be liable for any costs involved.
In practice the way in which a laser printer operates means that any damage likely to be caused by a defective cartridge is extremely limited and in the interests of good customer relationships, most claims would be met without redress to the insurance company.
RETURN POLICY
Returned product must be in its original condition and original packing and not abused. Buyer must inform us at info@unimetro.com.my within the 7 days period as of the INVOICE DATE of the product before returning the product.
Unimetro.com.my, will confirm with the buyer for the returning arrangement and buyer must ship the product back to UNIMETRO Supplies & Services Malaysia address at his/her own cost. Buyer will take full responsibility of the product damage/lost of the Toner Cartridge during the return shipment back to UNIMETRO Supplies & Services, thus, it is advised to use insured registered shipping services. Buyer must ship and return the product to UNIMETRO Supplies & Services within 7 days after receiving the return confirmation.
Restocking Fees: Unless the product is defective or the return is a direct result of a unimetro.com.my error, a restocking fee of 20% may be charged.
UNIMETRO Standard Warranty
- Unimetro Standard Warranty of 1 month applies to all refurbished / used printers and printer parts unless expressively stated prior to purchase where additional charges are applicable for extended warranty.
Warranty covers repair, replacement of electronic components and hardware parts such as main gear assembly, delivery assembly, mainboard, formatter board etc. It does not include repairing works and replacement of parts due to breakdown or damage caused by misuse and/or mishandling
It does not cover replacement of comsumable parts such as printheads, cartridges, maintenance kit (fuser assembly, transfer roller, separation pad, pick up roller), transfer kit, imaging drum or any other parts that are subject directly to the printing usage
1.All claims must be furnished with information as provided in the invoice when purchases were made.
2.Goods returned within the specified warranty period must be accompanied with part number & serial number. Packs of unknown source or without a valid serial number will not be accepted.
3.The item's serial no. must be clearly readable and marked on the outside of the returned goods.
4.Goods must be under the warranty period as indicated from the invoiced date.
5.Replacement of goods does not include shipping cost. Any shipping cost incurred must be borne by the claimant.
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